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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-13Scenario 2: A Professional Office
5
analog equipment (fax machines and modems) is restricted to
speeds no higher than this.
■ Equipment. MLX telephones for each staff member, excluding four
part-time or temporary workstations in bookkeeping and word processing
areas (these use single-line telephones), modems, terminal adapters for
videoconferencing and high-speed data communications, Ascend Pipeline
25-Px access devices for high-speed Internet access (outgoing calls only),
Group IV (G4) and analog fax machines, a recording machine for
depositions, headset for operator/receptionist, Integrated Solutions
applications package for office/system manager, PictureTel group
videoconferencing system.
■ Covering Calls. Coverage (Individual and Group) feature with appropriate
use of Cover buttons and coverage delays set by the system manager for
each sender’s extension (Release 4.1 and later systems only), SA and
SSA buttons, and voice messaging system with automated attendant and
voice mail, as well as Fax Attendant application and fax mail. Outside
regular business hours, Night Service feature with Group Assignment and
Outward Restriction. Unanswered calls go immediately to the voice
messaging system through the system’s Night Service with Coverage
Control feature (Release 4.1 and later systems only), which automatically
deactivates Coverage VMS Off buttons during Night Service operation,
then reactivates them during normal business hours. Individuals use
Forward/Follow Me features occasionally.
■ Cost-Effective Calling. Automatic Route Selection (ARS) for
cost-effective line/trunk selection for outgoing calls.
■ Restrictions on Outgoing Calls. Automatic Route Selection (ARS) with
Facility Restriction Levels (FRLs); Allowed/Disallowed Lists; remote access
barrier codes; authorization codes are mandatory for anyone using
extensions other than their own; pool dial-out code restriction to reserve
data-only lines.
■ Tracking Calls and Costs for Client Billback. Call Accounting System
and use of the Account Code Entry feature for tracking calls by customer
account for billing purposes.
NOTE:
Partners use the Authorization Codes feature (see the section,
‘‘
Calling Restrictions’’ on page 5-21) so that they can make calls
from extensions other than their own and still use their own calling
privileges. However, these calls cannot be tracked for client billback
using the Account Code Entry feature. When both Account Codes
and Authorization Codes features are used, only the authorization
code is printed on reports.
■ Paging. Loudspeaker paging for certain work areas; secretaries use
programmed speakerphone paging buttons to inform their bosses about
calls waiting for them.