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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-57Applications
4
In Release 5.0 and later systems, the Computer Telephony Integration (CTI) link
enables the use of worktop software applications for controlling and monitoring
calls. The link operates on the system in conjunction with LANs (local area
networks) running Novell NetWare server software and is part of the PassageWay
Telephony Services workgroup product. It allows clients, via the telephony server,
to use software applications for calling activities. For example, a service
representative might automatically view customer information on a computer
screen when the customer calls; the incoming telephone number triggers a
pop-up information screen from a database available to the network. Another
application might allow power-dialing from a user’s computer, again using a
database accessible to LAN clients; this type of application is intended for
individuals who make many calls, such as telemarketers and fundraisers.
NOTE:
In Table 4–12
,
H/PBX
stands for “Hybrid/PBX” and
BS
stands for “Behind
Switch.”
Table 4–12. Application Descriptions and Modes of Operation
Category and Name Key H/PBX BS Description
Applications Link
CTI (Computer
Telephony Integration)
Link
Release 5.0 and later systems only. Provides an
interface between the system and a LAN running
Novell NetWare, allowing the use of software
applications on Windows 3.1, Windows 95,
Windows 3.11 for Workgroups, Windows NT,
Apple Macintosh OS, and UNIX System clients
for call control and monitoring.
1
PassageWay Direct
Connection Solution
Windows-based. Provides an interface between
a PC and the system for application solutions
such as programming the MLX telephone at the
extension, auto dialing from the PC, and call
logging. Can integrate with Windows
applications.
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