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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-37Features
4
■ It reduces the burden on the operator.
■ It allows the caller to decide whether to leave a message or speak to an
operator.
■ It allows the caller to leave a message without waiting for the operator to
answer.
The Direct Voice Mail feature also allows a caller to leave a message in a voice
mailbox without calling the person’s extension first.
There are several different configurations that can be set up, depending on the
number of users who require this kind of coverage and their needs. For example,
if calls must go to an operator and not directly to voice mail, you can use one of
the following configurations:
■ If fewer than eight users need this kind of coverage, use delayed-ring
Primary Coverage or Secondary Coverage to the operator, who can then
send the call to voice mail using the Direct Voice Mail feature. (The
operator can cover a maximum of eight extensions.)
■ In Release 4.0 and later systems, the Forward/Follow Me feature provides
this type of coverage, with no system limits on the number of users who
can take advantage of the feature. The system manager programs
forwarding to the operator’s extension, adding a delay of zero to nine rings
before the call goes to the operator (in Release 4.1 and later systems, the
call is forwarded immediately when the SA or ICOM buttons at the
extension are busy). This way, if an SA or ICOM button is available for the
call the person at the forwarding extension can pick up the call while it is
still ringing at his or her phone. If the person does not pick up, the call is
forwarded to the operator, who can then send it to voice mail using the
Direct Voice Mail feature.
■ Alternatively, if fewer than 30 users need this kind of coverage, set up a
“phantom” or special calling group for each extension. Each special calling
group is covered by voice mail. When a call comes in, the operator uses
the Direct Voice Mail feature to send the covered call to voice mail. (Each
extension is a calling group covered by the operator; the corresponding
phantom extensions are covered by voice mail.)
■ If more than 30 users need this kind of coverage, set up phantom
extensions, covered by voice mail, to which the operator can send the
caller, or which the caller can dial directly after hours or if the operator is
unavailable. (Phantom extensions use Shared System Access buttons on
the real extensions so that calls ring at the real extensions.)
■ If calls must be covered by a personal secretary who is not the operator,
use Primary Coverage in such a way that a call rings at the user’s
extension first, then at the secretary’s phone. At this point, the secretary
can use Direct Voice Mail to transfer the call back to the user’s voice mail.
For more information about how you can use the Direct Voice Mail feature, see
the
Feature Reference
.