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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-34Features
4
to the forwarded-to extension. If a call is not answered at the forwarding extension
(or if, in Release 4.1 and later systems, the sender’s SA or ICOM lines are busy),
it then rings at the extension to which forwarding has been programmed. The
system manager programs a forwarding delay so that a calls rings from zero to
nine times before being forwarded. Other features, such as Ringing Options, as
well as line/trunk availability, affect the number of rings. For additional information
about using this feature for covering calls, see ‘‘
Direct Voice Mail’’ on page 4-36.
When people use this feature often, they can program a button for it.
Pickup 4
Pickup allows users to answer calls that come in for others in a group they are
part of (called a
pickup group
). It also allows individuals to quickly pick up calls
ringing at another extension or at lines that are not on their phones (called
Individual Pickup, for a line or an extension).
Generally, Pickup is used with Paging and Park. A call comes in. The person who
answers then pages the person who should receive the call, telling that co-worker
where the call is parked. The user who ultimately takes the call uses Pickup to
answer it.
You should be aware of pickup groups as an option for users who work closely
together and can hear one another’s phones (when you answer a group pickup
call, you cannot determine whose call you are picking up). Operators can be
members of pickup groups.
Coverage features (see the next topic) can be used with Pickup. If someone is a
member of a pickup group, his or her calls can always be picked up by another
group member, whether or not the person at the covered extension has turned on
coverage. If coverage is off, Individual Pickup cannot be used to pick up a call.
Coverage 4
One of the system’s unique capabilities is the variety of automatic coverage
possibilities. The features we group under the category of
coverage
allow a call
ringing at one extension (a
sender’s
extension) to also ring at another extension
(a
receiver’s
extension). Here are the types of senders we refer to:
■ An individual at an extension (Individual Coverage)
■ A group called a
coverage group
(Group Coverage)
A variety of different receivers can be assigned to take calls for an individual or a
coverage group:
■ Another individual
■ A calling group
■ A voice mail system
■ An operator