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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-39Features
4
Table 4–10. Continued
Feature Covered by Description Example
Remote
Call
Forward
Outside
phone
A person temporarily forwards
his or her calls to an outside
extension, turning the feature on
at the destination phone or at
the originating phone.
A person is working at home
and wants to receive calls
there.
Group
Coverage
A calling
group, QCC
operator, or
individual
Coverage for a group of people.
This type of coverage cannot be
turned completely off at the
extension. Coverage of outside
calls always remains in effect.
Calls to a government
agency are not directed to
individuals, and can be
answered, for example, this
way: “Hello, this is the IRS
Help Line.”
Individual
Coverage
A calling
group, QCC
operator, or
individual
Coverage for one person. This
type of coverage gives the
sender maximum control over
coverage.
An executive’s calls must be
answered with her name, so
her assistant covers for her,
answering, “Hello, this is
May’s office.”
Pickup A pickup
group or any
individual
Allows someone to answer calls
ringing at another extension or
on a line not assigned to his or
her phone. With Group Pickup,
the person does not need to
know the extension number
where the call is ringing. With
general Pickup for a line or
extension, the user must know
the line/extension number. A
button can be programmed to
pick up calls at an extension.
A bookkeeping department
works closely together and
their calls can usually be
handled by anyone in the
group. In accounts
receivable, clerks sitting next
to one another have
individual Pickup buttons to
answer calls at a neighbor’s
extension.
Shared
Personal
Line
One or more
individuals
Allows people who share a
personal line to cover calls for
each other. Privacy is available
to prevent joining of calls. (Ring
Timing Options can facilitate
this.) Does not allow covering of
calls on ICOM or SA buttons.
All of the account
representatives have their
own personal lines for
answering customer calls.
When they need a technical
representative’s expertise
during a phone
conversation, it is easy for
the technician to join in.
Continued on next page