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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-30Scenario 3: A Dual-Location Company
5
People in both locations use these features:
■ Covering Calls. Calls are covered using SSA buttons, call coverage
features (Cover buttons), Call Forwarding, and Group Pickup.
■ Security. Authorization Codes allow executives to call from any extension
using their own privileges. ARS restrictions limit toll-calling privileges for
many extensions.
SECURITYlALERT:
!
For more information about security, consult “‘‘Security of Your
System: Preventing Toll Fraud’’, in Appendix A, ‘‘Customer Support
Information’’.
■ Speed Dialing. Personal and System Speed dial codes and directories
help people quickly reach frequently called numbers. Some staff members
also use Auto Dial buttons. The CTI Link feature allows many staff
members to use power-dialing applications for rapid outcalling to
customers.
SECURITYlALERT:
!
Never program passwords and/or authorization codes as Speed Dial
codes.
Both features and equipment fill paging needs. A loudspeaker paging system
connected to the control unit in the West coast office allows the receptionist to
page people working in noisy areas such as the factory. The system’s Group
Paging feature serves the same purpose for people in offices.
Work Groups 5
The following work groups use specialized equipment, features, and applications
that serve their needs:
■ Executive Managers. Each location includes a conference room with a
PictureTel group videoconferencing system that allows face-to-face
meetings. The systems use one MLX port each (programmed for 2B data),
and each uses two T1 channels programmed for data operation;
communication is at 112 kilobits per second.
■ Agent Groups. The Intuity CONVERSANT application is used for
automated ordering, allowing customers to order using their touch-tone
phones; if callers choose, they can talk to an agent by pressing
0
. Agents
use a LAN-based application to access customer information as calls arrive
on PRI lines routed by dial plan. The system’s Computer Telephony
Integration (CTI) link (Release 5.0 and later systems only) connects the
system to a Novell NetWare Telephony Services server to enable this
LAN-based software application to work with the system.