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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Learning More
Page 7-18System Guides Information Finder
7
Table 7–3. Continued
To learn about. . . Check this guide. . .
Group Features and Buttons (continued)
Changing the delay before a call coming to a
member of a coverage group is covered
System Programming
, Chapter 3
Assigning lines or pools to calling groups
System Programming
, Chapter 3
Changing the calling group Extension Status
feature
System Programming
, Chapter 3
Setting up or changing the following calling
group features or settings:
Set up call distribution (hunt type)
Assign delay announcement extension(s).
Assign extension to cover calls for group.
Specify when a group has too many
waiting calls.
Specify when the group supervisor and/or
members are notified that too many calls
are waiting or that callers have waited too
long.
Assign an external alert to warn
supervisor and/or members when too
many calls are waiting.
System Programming
, Chapter 3
Feature Reference
. See “Group Calling.”
Operators
Setting up operator positions
System Programming
, Chapter 3
Changing the hold timer when operators are
accidentally disconnecting people on hold
System Programming
, Chapter 3
Programming Barge-In for an operator
System Programming
, Chapter 5
Programming headset operation for an
extension
System Programming
, Chapter 5
Feature Reference
. See “Headset Options”
and “Auto Answer All.”
Allowing DLC operators to put people on
hold automatically
System Programming
, Chapter 3
Changing DSS buttons when you renumber
the system.
System Programming
, Chapter 4
Allowing QCC operators to put a current call
on hold automatically when they press a Call
button
System Programming
, Chapter 3
Allowing QCC operators to release a current
call automatically when they press another
Call button
System Programming
, Chapter 3
Continued on next page