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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-28Scenario 3: A Dual-Location Company
5
System Description 5
The system includes equipment, system features, and applications to satisfy
needs in three categories:
■ General
■ Work groups
■ Individuals
General 5
The company uses the following general equipment and applications to provide
basic functionality for the business:
■ Lines/Trunks. Both systems use Digital Signal 1 (DS1) T1 service
facilities, connected to the system by 100D modules (two at each location).
Each T1 facility consists of 24 channels. A channel functions as a line/trunk
and is programmed for voice (analog service) or data (digital service). In
these systems, channels provide tie-trunk service so that employees can
call extensions on the other system by dialing the extension number. Data
(Release 4.0 only) and voice tie trunks are assigned to pools. T1 channels
are also used for incoming and outgoing WATS services, personal lines,
and analog data transfer by modem or analog fax machine. Digital data
transfer (Release 4.0 and later) supports high-speed Group IV fax
machines, group videoconferencing, desktop videoconferencing, and data
exchange through ISDN terminal adapters.
T1 service offers better protection against toll fraud than do standard
loop-start or ground-start lines/trunks.
Table 5–9. Continued
Work Group Needs
System Manager/MIS
Manager
Ability to manage two systems using computers
Ability to manage one system remotely
Ability to generate reports about phone usage, call traffic, and
facilities usage
Operator/
Receptionist
(Headquarters)
Ability to page certain groups or all staff members
Answering of all calls, except those that go directly to agents or
executive secretaries, by an automated operator who directs calls
according to the touch-tones entered by callers; callers can
choose to talk to the operator by pressing
0.
Operator/
Receptionist (West
Coast)
Ability to page certain groups or all staff members through phone
speakers or the loudspeaker system
Answering of all calls, except those that go directly to
order-processing agents or the secretaries