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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Managing the System
Page 6-45Assigning a HotLine Extension
6
Assigning a HotLine Extension 6
Available in Release 5.0 and later systems for Hybrid/PBX, Key, and Behind
Switch systems, the HotLine feature allows a system manager to assign
single-line telephones as HotLines. When a user lifts the handset of a HotLine
telephone, the telephone automatically dials an inside extension or outside
number.
The feature is designed to allow immediate access to, for example, an
800-number catalogue sales department, a security office, a hotel concierge, or
other inside or outside destinations that people need to reach quickly and
effortlessly.
Planning Guidelines 6
HotLine extensions dial only the first Personal Speed Dial number (assigned to
Personal Speed Dial code 01) and are not intended for other purposes. HotLine
extensions cannot put a call on hold or perform a transfer or conference.
A HotLine extension can access any type of line available for outgoing calls on
single-line telephones. The extension must be connected to a 008, 012, or 016
extension module; it cannot be connected to an MFM.
SECURITYlALERT:
!
If a HotLine extension accesses a loop-start line, that line should provide
reliable disconnect and be programmed for reliable disconnect. Otherwise,
a user at the extension may be able to stay on the line after a call is
completed and then make a toll call.
Personal Speed Dial code 01 may be programmed at a single-line telephone prior
to its assignment as a HotLine extension. When the system manager has used
system programming to make an extension a HotLine, there is only one
opportunity to program the necessary Personal Speed Dial code while at the
telephone. For security reasons, as long as the extension remains a HotLine, no
further programming is allowed at the extension, and changes to the speed dial
code must be made using centralized telephone programming.
Because HotLine extensions generally should not receive calls, consider
programming the single-line telephone for No Ring.
A single-line telephone without a dialpad can be used for many HotLine
applications. If the telephone has a dialpad, it allows dialing of digits after a call is
connected, in response to an automated attendant’s prompts, for example.