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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
New Features and Enhancements
Page xvRelease 5.0 Enhancements
whether adequate incoming phone lines and agents are available to handle
peak-call load.
MERLIN LEGEND Reporter support is provided via a programmable option. The
default is Off, in which case the Release 4.0 SMDR reports are available. If the
option is set to On, the following new reports are provided:
■ Organization Detail Report
■ Organization Summary and Trends Report
■ Selection Detail Report
■ Account Code Report
■ Traffic Report
■ Extension Summary Report
■ Data Report
■ Talk and Queue Time Distribution Report
■ Time of Day Report
■ ICLID Call Distribution Report
■ Facility Grade of Service Report
Maintenance Enhancements 0
Change to Permanent Error Alarm 0
Beginning with Release 4.2, the most recent permanent error alarm is not shown
on the System Error Log menu screen but is available as an option from that
screen. For details, refer to the Maintenance section of the technician guide,
Installation, Programming, and Maintenance.
Enhanced Extension Information Report 0
Beginning with Release 4.2, the Extension Information Report includes the
Extension Status (ESS) and supervisory mode of each extension.
Release 5.0 Enhancements 0
Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed
below.
Computer Telephony Integration (CTI) 0
Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from
the MERLIN LEGEND Communications System to a LAN server running Novell®
NetWare® software allows Lucent Technologies-certified telephony applications