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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-36Features
4
button at an extension is already set properly when there is a change in Night
Service status, the setting remains. (For more information about Night Service,
see ‘‘
Night Service with Outward Restriction’’ on page 4-44 and ‘‘Night Service
Groups’’ on page 4-50.)
Table 4–9
summarizes coverage control options for senders.
Table 4–9. Selective Coverage Features
Depending on the type of call and how the sender’s phone is set up, some calls
are not eligible for coverage. Furthermore, there are interactions among the
various forms of coverage. Nevertheless, coverage features are flexible enough to
ensure that a caller does receive attention, and that someone whose calls are
being covered can quickly tailor the system to his or her needs. For more
information about these topics, refer to the
Feature Reference
.
Direct Voice Mail 4
When Direct Inward Dial (DID) or Automated Attendant is used, people get calls
directly, bypassing the operator. In these cases, the best call-covering solution is
to send calls directly to voice mail rather than to the operator. The caller then has
the option to leave a message or press
0
for the operator. If, after talking to the
operator, the caller wants to leave a message, the operator can transfer the call
back to the called party’s voice mail using the Direct Voice Mail feature. This
feature offers several advantages:
Selective
Coverage
Feature Description Comments
Coverage Off Turns off only Individual
Coverage; if sender is in a
coverage group, Group
Coverage remains in effect.
User must have a programmed
Coverage Off button.
Coverage
Inside
Prevents/allows coverage of
inside calls. For example, with
Coverage Inside off, only
outside calls are covered.
User must dial the feature code
or select the feature from the
display of a display telephone.
Cannot be programmed on a
button.
Coverage
VMS Off
Prevents or allows voice mail
coverage of outside calls.
With Coverage VMS Off
active (the button is lit), only
inside calls are covered by
voice mail.
User must have a programmed
Coverage VMS Off button; can
use this in combination with
Coverage Inside to turn all
Individual Coverage off. In
Release 4.1 and later systems,
can be set centrally to
coordinate with Night Service.