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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Troubleshooting the System
Page 8-8Phone Does Not Ring
8
■ If the light is off, change the console back to the normal operator position
by pressing the Feature button and dialing
32
, then touching the Drop
button. Go to Possible Cause 8.
Possible Cause 8: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
■ If the replacement telephone can make outside calls, then replace it with
the original telephone and check again. If the original telephone still cannot
make outside calls, then the original telephone may be defective. Call the
Lucent Technologies Helpline at 1 800 628-2888 (consultation charges
may apply).
■ If the replacement telephone cannot make outside calls, there may be a
problem with the system wiring or the control unit. Call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may
apply).
Phone Does Not Ring 8
Possible Cause 1:
The phone’s ringer volume control is set too low.
What to do: Adjust the volume control up while the phone is idle and the handset
is in the cradle. From another extension, dial the extension where the problem is.
■ If you can now hear the phone ring, you have solved the problem.
■ If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2:
The Do Not Disturb feature is turned on.
What to do: Check the green light next to the programmed Do Not Disturb button
to see if Do Not Disturb is turned on.
■ If the green light is on, then Do Not Disturb is turned on. Press the button to
deactivate the feature and to turn the light off. From another extension, dial
the extension where the problem is. If the phone now rings, you have
solved the problem. If not, go to Possible Cause 3.
■ If the green light is not on, then Do Not Disturb is not turned on; go to
Possible Cause 3.
Possible Cause 3:
The Forward feature is turned on.
What to do: Turn off the Forward feature. Use one of the following methods,
depending on the type of phone: