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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-61Applications
4
Table 4–13 describes the services available by product. Note that MERLIN
LEGEND MAIL services apply to MERLIN MAIL as well.
Table 4–13. Voice Messaging Systems
Service or
Application Description
MERLIN
LEGEND
MAIL
Auto
Attendant
Intuity
AUDIX
AUDIX
Voice
Power Fax
Attendant
Automated
Attendant
Answers calls with recorded greeting and
menu of choices; transfers calls as callers
1
prompt.
2 3
Call
Answer
Connects callers to called party’s mailbox
when extension is busy or unanswered.
Enhances an automated attendant.
Voice Mail Allows outside callers to leave messages.
Allows users to send messages to others,
forward messages with comments, and
return calls.
Broadcast
messages
Enables you to send a voice mail message
to all system users.
Collected
(prompted)
digits
Allows a caller to dial digits (a customer
number, for example) for better service
when the call is transferred to an agent.
Information
Option
Plays a recorded message and then
disconnects the caller.
Message
Drop
Plays a message and then allows caller to
leave a message (no transfer).
Dial by
name
Lets users call other users by dialing the
called party’s last name instead of
number.
Outcalling Automatically calls a user at an outside
number (may be a beeper) to signal a new
message so user can call to retrieve it.
Multilevel
menus
Allows recording of multiple-level menus
and announcements, including different
ones for day and night.
Immediate
or delayed
answer
Allows call-handling immediately or after a
set number of rings, so calls can be
answered by an operator.
Alternate
Personal
Greetings
Allows a user to record a second greeting
in addition to the primary call-answer
greeting.
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