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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Contents
Page v
■ Adding a QCC Operator Position 6-60
■ Adding Operator Features 6-63
■ Connecting Auxiliary Equipment 6-65
■ Changing Calling Group Assignments 6-68
■ Revising Allowed Lists 6-69
■ Assigning Allowed Lists to Extensions 6-71
■ Revising Disallowed Lists 6-72
■ Assigning Disallowed Lists to Extensions 6-75
■ Changing Group Coverage Assignments 6-76
■ Revising Night Service with Group Assignment 6-78
■ Revising Night Service with Coverage Control 6-80
■ Changing Extension Directory Labels 6-82
■ Changing Trunk Labels 6-83
■ Changing Posted Message Labels 6-84
■ Changing Calling Group Labels 6-86
■ Changing System Directory Labels 6-87
■ Adding a CTI Link 6-88
■ Removing a CTI Link 6-92
Learning More 7-1
■ Guides 7-1
■ System Guides Information Finder 7-12
Troubleshooting the System 8-1
■ All Phones Are Dead (No Dial Tone or Lights) 8-2
■ Some Phones Are Dead (No Dial Tone or Lights) 8-3
■ Difficulty Making Outside Calls 8-5
■ Phone Does Not Ring 8-8
■ DLC Console Not Ringing for Incoming Calls 8-11
■ QCC Console Not Ringing for Incoming Calls 8-12
■ Single-Line Phones Ring Back after Completed Call 8-13
■ Cannot Transfer Call after Answer on an Outside Line 8-14
■ Night Service Not Working 8-15
■ Calls Not Going to Voice Mail 8-17
■ Callers Getting Incorrect Response from Voice Mail 8-19
■ Calls Not Going to Coverage 8-20
■ Trouble Hearing Called Party 8-21