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Features and Applications
Page 4-1Features
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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
4
0
Features and Applications
This chapter offers descriptions of system features and applications that are
available to help enhance your system. System features make it possible to
customize the system to overall business needs, to the requirements of groups
within your organization, and to the day-to-day job functions of individuals.
Applications provide special functions for specific business needs and work
hand-in-hand with system features.
The goal of this chapter is to help you assess system features and applications
and decide which are best for your organization’s needs as they change. Although
features and applications are set up for you at installation, when you add a new
user to the system, for example, you may want to consult this chapter for an
overview of the feature- and application-related decisions you need to make.
This section provides an overview of the features only. For detailed information,
especially about important considerations and feature interactions, refer to the
Feature Reference.
Features 4
While there is some overlap, features can be divided roughly into five categories:
■ User Features. Used at extensions by individuals, including Direct-Line
Console (DLC) operators or calling supervisors, to make work easier. User
features include Saved Number Dial, Personal Speed Dial, and Personal
Directory.
■ Operator Features. Used by system operators exclusively or primarily for
rapid call handling and for monitoring extensions. Operator features are
planned by the system manager.