Filter
Top Products
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-58Applications
4
Table 4–12. Continued
Category and Name Key H/PBX BS Description
Standalone Programming
System Programming
and Maintenance (SPM)
DOS-based PC software that enables system
programming from a PC instead of an MLX-20L
telephone. See
System Programming
for a
complete description.
Standalone Call Accounting and Management Applications
Call Accounting System
(CAS) Plus V3
DOS-based. Tracks and sorts phone charges,
offering a wide range of customizable reports.
Also includes messaging features and a special
utility for detecting toll fraud.
Call Accounting
Terminal (CAT)
Dedicated terminal and printer for tracking and
sorting telephone charges and printing reports.
Provides enhancements over SMDR reporting.
MERLIN LEGEND
Reporter
2
For system managers and calling group
supervisors, allows analysis of facilities usage,
calling group agent performance, and call traffic
patterns.
Standalone Call Answering and Voice Mail Packages
MERLIN Identifier® Identifies callers on four lines and displays
information at phones. Can be integrated with a
database and PC for input and display of
additional information about callers. With all its
options in place, is ideal for direct marketing use.
Requires caller identification service from local
telephone company.
MERLIN MAIL Voice
Messaging System
(VMS)
Includes multiple automated attendants for
answering calls, as well as voice mail messaging
for outside and inside callers.
MERLIN LEGEND MAIL
Voice Messaging
System (VMS)
Same features as MERLIN MAIL but is
packaged as an integrated unit with its own
module to provide voice messaging interface
(VMI) ports.
Lucent Technologies
Attendant®
Answers incoming calls and plays a menu of
recorded prompts, then routes calls as prompted
by callers. Can route calls to answering or fax
machines. Does not work with MERLIN MAIL or
AUDIX® Voice Power®.
Continued on next page