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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Troubleshooting the System
Page 8-24Calling Group Members Not Receiving Calls
8
■ If the problem is resolved on the replacement telephone, then replace it
with the original telephone and check again. If the problem persists on the
original telephone, then the original telephone may be defective. Call the
Lucent Technologies Helpline at 1 800 628-2888 (consultation charges
may apply).
■ If the problem persists on the replacement telephone, there may be a
problem with the system wiring or the control unit. Call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may
apply).
Calling Group Members
Not Receiving Calls 8
Possible Cause 1:
The calling group member’s telephone is not available.
What to do: Log the member in by doing one of the following:
■ Using the operator’s or calling group supervisor’s DLC, enter supervisory
mode by pressing the Feature button, dialing
32
, and pressing the Hold
button. Check the light next to the Auto Dial or DSS button for the
member’s extension. It is off or is flashing when the member is unavailable
to take calls. Log the member in by pressing a programmed Available
button or by pressing the Feature button and dialing
44
before pressing the
Auto Dial or DSS button for the extension. Finally, check to see whether
calls to the calling group are received. If they are, you have solved the
problem. If they are not, go to Possible Cause 2.
■ At the member’s telephone, do one of the following:
— If the member’s telephone has a programmed Available button and the
light next to it is off, the member is logged out. Log the member in by
pressing the button. Check to see whether calls to the calling group are
now received. If they are, you have solved the problem. If they are not,
go to Possible Cause 2.
— If the member’s phone does not have a programmed button (including
single-line telephones), log the member in by dialing
#44
while off-hook
on an SA or ICOM line. Check to see whether calls to the calling group
are now received. If they are, you have solved the problem. If they are
not, go to Possible Cause 2.
Possible Cause 2:
The lines/trunks may not be assigned to the calling group.
What to do: Assign incoming lines to the calling group extension number (see
Chapter 3,
System Programming
). If calls on these lines still do not reach the
calling group members, go to Possible Cause 3.