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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-18Scenario 2: A Professional Office
5
Table 5–6. Continued
Staff Member Needs Feature/Application
Paralegals If a paralegal is not available,
another paralegal takes the call.
Delayed Call Forwarding (Release
4.0 and later systems only) and
Direct Voice Mail. Calls ring twice at
a paralegal’s phone. If the person
does not answer, the call rings at an
assigned co-worker’s extension.
The call’s receiver can transfer it to
voice mail if necessary.
If the forwarded-to receiver is not
available, the forwarding extension
turns off the Forwarding feature and
calls receive voice mail coverage.
Coverage to voice messaging
system
ISDN terminal adapters
Ascend Pipeline 25-Px
No coverage. If an ISDN terminal
adapter is not available, calling party
gets busy signal. Most data calls are
outgoing, not incoming, and Pipe-
lines are often used for Internet
research.
Associates’
Secretaries
and General
Secretary
Answer their bosses’ calls when
associates are not available. Make
some calls on bosses’ behalf.
If a secretary is not available, the
other secretary answers.
Cover buttons for associates;
associates’ secretary’s Cover
buttons set for 2-ring delay; general
secretary’s cover buttons are set for
4-ring delay, to handle calls when
associates’ secretary is not
available.
Use screen-pop CTI application for
identifying outside callers and
bringing up database information on
each caller as the calls come in; use
another CTI application for power
dialing.
When no secretary is available,
voice mail coverage.
Coverage to voice messaging
system
Each associate has a separate fax
number, but their faxes all go to a
single machine.
Intuity AUDIX Fax Attendant
application and fax mail
Continued on next page