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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Managing the System
Page 6-62Adding a QCC Operator Position
6
If necessary, read “Queued Call Console” in the
Feature Reference
for
detailed information about QCC consoles.
Check Form 2a for available operator-position jacks; look for the shaded
first and fifth lines on the form.
NOTE:
If there are no available operator-position jacks, contact your Lucent
Technologies representative.
Plan changes using the planning guidelines above; record the new values
on the form(s).
Open the System Programming menu from the console or a PC with SPM.
If your system uses the Set Up Space numbering plan (see Form 2a),
single-renumber the extension jack following the instructions in “Single
Renumbering” in the “System Renumbering” section of
System
Programming
, Chapter 3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: Extension Forced Idle for this
extension jack.
Assign the jack, following the instructions for “QCC Operator Positions” in
the “System Operator Positions” section of
System Programming
, Chapter
3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: System Idle.
Assign the lines/trunks to ring at the QCC, following the instructions for
“QCC Operator to Receive Calls” in the “Lines and Trunks” section of
System Programming
, Chapter 4.
NOTE:
This task requires an idle condition: System Idle.
Assign the QCC queue priority level values, following the instructions in
“QCC Queue Priority Level” in the “Lines and Trunks” section of Chapter 4
in
System Programming
.
Assign optional operator features, as desired, following the instructions in
“Optional Operator Features” in Chapter 3 of
System Programming
.
When you have finished, file the form(s) with the rest of the planning forms.
Programming Instructions 6
See the appropriate procedures in
System Programming
as noted in the task list
above.