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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Features and Applications
Page 4-11Features
4
Covering Calls and Having Calls Covered 4
The Feature Finder in Table 4–2 covers features that users and Direct-Line
Console (DLC) operators may need when they are either covering calls for others
or having their calls handled by others. When there is no voice mail system,
operators cover calls more than anyone else, and many of these features apply to
them. Operator-only features are described in a later section.
As explained later in this chapter, you do not have to use the features below for
covering calls. Shared lines (personal, prime, or SA) offer another method where
people working closely together can join or cover one another’s calls.
Even though many of these features can be programmed by users at their own
telephones, it is important that coverage be planned centrally, so that groups and
operators can be assigned to provide coverage as needed. (Users cannot assign
operators and groups to cover calls.)
NOTE:
Beginning with Release 4.1, three system enhancements make covering
calls easier:
■ Forward applies when all SA and ICOM buttons are busy; calls no
longer have to ring before they are forwarded.
■ The system manager can coordinate Night Service operation with
the voice messaging system, so that Night Service group members’
extensions are set for voice messaging coverage according to Night
Service status.
■ The system manager can set coverage ring delays for Group
Coverage, Primary, and Secondary Cover buttons on an
extension-by-extension basis for each sender, instead of
systemwide.
For more information, see ‘‘
Covering Calls’’ on page 4-32.