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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-17Scenario 2: A Professional Office
5
Table 5–6. Law Firm Call Coverage and Call-Handling
Staff Member Needs Feature/Application
Partners Never answer phone calls; all calls
answered by their executive
secretaries.
System Access (SA) button(s)
programmed for Send Ring
If no executive secretary is
available, calls can go to voice mail,
if desired.
Group Coverage to voice messaging
system
Partners’
Executive
Secretaries
Answer their bosses’ calls when
their bosses are not available; make
calls on behalf of bosses.
If a secretary is not available, one of
the other executive secretaries
takes the calls.
Shared System Access (SSA)
button for each partner’s SA button,
ringing immediately. Each secretary
has Delay Ring on an SSA button
that is usually answered by another
secretary.
Use screen-pop CTI application for
identifying outside callers and
bringing up database information on
each caller as the calls come in; use
another CTI application for power
dialing.
If no executive secretary is
available, coverage by voice mail.
Coverage to voice messaging
system application
Each partner has a separate fax
number, but their faxes all go to a
single machine.
Intuity AUDIX Fax Attendant
application and fax mail
ISDN terminal adapters No coverage. If ISDN terminal
adapter is not available, calling party
gets busy signal.
Associates If an associate is not available, calls
answered by associates’ secretaries
after two rings.
Each has Individual Coverage,
secondary (delayed).
If no one is available to take calls,
voice mail coverage.
Coverage to voice messaging
system
Modems No coverage; if a modem is not
available, calling modem gets busy
signal.
Continued on next page