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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-3Scenario 1: A Small Office
5
Table 5–1. Continued
Staff Member Needs
Billing Clerk Quick dialing of insurance company numbers
Operator/
Receptionist
Console with four incoming lines; if one line is busy, calls
automatically go to the next line.
Ability to notify the doctor of a waiting call without actually calling her
Ability to switch calls to answering service after hours; however, any
staff members working after hours need to be able to receive calls.
Ability to switch calls to office manager when no other staff member
is available
Ability to page staff members when not at their phones; page should
exclude certain rooms to avoid disturbing patient care.
If staff member is not at his or her desk to receive a transferred call, it
returns to the operator/receptionist so she can page the person or
take a message.
Ability to identify who is calling so the patient’s record can quickly be
retrieved from the computer database
Waiting Room Outgoing calls restricted to local calls and 800 numbers (for use by
pharmaceutical company representatives)
Lab Quick access to other labs
Staff Lounge Outgoing calls restricted for toll calls
All Staff Ability to dial frequently used numbers quickly