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November 2003 © TOSHIBA TEC 5 - 97 e-STUDIO3511/4511 TROUBLESHOOTING
[3B20] [3B21] [3B22] Content-Type error
The format of the attached file is not supported by this equipment (TIFF-FX).
Request the sender to retransmit the file in TIFF-FX.
[3B30] [3B31] [3B32] Charset error
These errors occur when the standard of the Charset is other than ISO-8559-1 or ISO-8559-2.
Request the sender to reformat the Charset into either of the standards described above and then
retransmit the mail.
[3C10] [3C11] [3C12] [3C13] TIFF analysis error
These errors occur when the mail data is damaged from the transmission to the reception of the mail,
or when the format of the attached file is not supported by this equipment (TIFF-FX).
Request the sender to retransmit the mail.
[3C20] [3C21] [3C22] TIFF compression error
The compression method of the TIFF file is not acceptable for this equipment. (Acceptable: MH/MR/
MMR/JBIG)
Request the sender to retransmit the file in the acceptable compression method.
[3C30] [3C31] [3C32] TIFF resolution error
The resolution of the TIFF file is not acceptable for this equipment. (Acceptable: 200 x 100, 200 x 200,
200 x 400, 400 x 400, 300 x 300 or equivalent)
Request the sender to retransmit the file in the acceptable resolution.
[3C40] [3C41] [3C42] TIFF paper size error
The paper size of the TIFF file is not acceptable for this equipment. (Acceptable: A4, B4, A3, B5, LT,
LG, LD or ST)
Request the sender to retransmit the file in the acceptable paper size.
[3C50] [3C51] [3C52] Offramp destination error
These errors occur when the FAX number of the offramp destination is incorrect.
Request the sender to correct the FAX number of offramp destination and then retransmit the mail.