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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
111Miscellaneous Translations
On Page 2, administer the following:
■ No Answer Timeout — This controls when ringing at the console will
stop after a call is waiting in queue. When the timeout occurs, the console
stops ringing, but the call can still be answered. A good value to begin with
is 10.
■ Alerting — This controls the timeout limit before the console
automatically goes into Night mode and Position Busy when calls are not
answered. This is a good feature to administer in the situation in which the
attendant takes a break or leaves at the end of the day and forgets to put
the console into Night service. For example, if the No Answer Timeout
field is set to 10 seconds, and the Alerting field is set to 10 seconds, the
following occurs: a call rings at the console; after 10 seconds the console
ringing shuts off; the call continues to queue for 10 seconds; then the
console goes into Night mode and Position Busy. The call can now be
answered from a backup telephone.
change console-parameters Page 2 of 4
CONSOLE PARAMETERS
TIMING
Time Reminder on Hold (sec): 30 Return Call Timeout (sec): 30
Time in Queue Warning (sec): 15
INCOMING CALL REMINDERS
No Answer Timeout (sec): 10 Alerting (sec): 10
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: List2: List3: system
SAC Notification? n
COMMON SHARED EXTENSIONS
Starting Extension: 670 Count: 3