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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
152Miscellaneous Translations
Attendant Vectoring (Switch)
Attendant Vectoring enables a set of commands used to write vectors for calls
routed to attendant consoles. When Attendant Vectoring is enabled, all attendant-
seeking calls using a VDN are processed using the call vectors, not the normal
attendant console “dial 0” call routing.
The main reason to use Attendant Vectoring is to allow flexible routing of
attendant-seeking calls. If users are instructed to dial an attendant VDN, the call
could be answered by an attendant, but it may also be covered to the voice
mailbox of a night station. Training users to understand these different call routing
options is something you should consider before using Attendant Vectoring.
If you use Attendant Vectoring and night service to route calls to a voice mail
system, you can also use the Automatic Message Waiting feature to notify after-
hours personnel that there are messages in the night service station mailbox by
assigning an AMW lamp on one or more backup telephones. When personnel see
that there are new messages, they can check those messages after hours and act
upon them as needed.
Attendant vectors are set up no differently than regular vectors, except that you
designate the vector as an attendant vector. The following screen shows an
attendant vector.
change vector 5 Page 1 of 3
CALL VECTOR
Number: 5 Name attd-vector
Attendant Vectoring? y Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
01 wait 0 secs hearing
02 goto step 8 if time-of-day is all 12:00 to 13:00
03 queue-to attd-group
04 goto step 8 if queue-fail
05 announcement 9000
06 wait 15 seconds hearing music
07 goto step 5 if unconditionally
08 queue-to attendant 6000
09 goto step 11 if queue-fail
10 wait 999 secs hearing ringback
11 route-to number 93035381000 with cov y if unconditionally