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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
221Switch-to-PMS Link Translations
Database Swap Testing
To test database swapping, do the following:
1. Busy-out the PMS link using the busyout pms-link command.
2. Do a check-in or check-out on the test room from the attendant console or
backup telephone. This sets the flag for the switch to request a database
swap from the PMS.
3. Release the PMS link using the release pms-link command.
4. Use the status pms-link command to verify the database swap between
the switch and the PMS. A database swap can take from 20 minutes to 1
hour. If the database swap completes immediately, the PMS may only be
set up for an “empty swap” as opposed to a full swap. Contact the PMS
vendor and request that the vendor change the system setup to do a full
swap when one is requested by the switch.
NOTE:
Before the database swapping begins, the Database
Swapping field may show Pending.
5. When the database swapping is complete, the Database Swapping field
displays No. Use the status station XXXX command (where XXXX is a
guest room number) on a few guest rooms to confirm that the check-in and
check-out status agrees between the switch and the PMS.
6. Use the list pms-down command to display any PMS messages that may
help you troubleshoot link problems. The meanings of the PMS messages
are found in “Appendix C — List PMS Down Events” on page 245.
status pms-link
PMS LINK STATUS
Physical Link State: Up
Protocol State: Up
Database Swapping? Yes