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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
126Miscellaneous Translations
Suite Telephones (Switch)
There are two features that better enable the setup of suite telephones: Suite
Check-In and Station Hunt Before Coverage.
Suite Check-In allows the switch to check-in more than one telephone with one
check-in command, whether the command is done from the switch or from the
PMS. This is done by setting up a “hunt-to chain” between a primary telephone
and up to 29 secondary telephones that are installed at different locations of a
suite, or between telephones in separate rooms that have been linked as a suite
of rooms. This feature does not apply to telephones that have bridged extensions
of the primary extension; the secondary phones must have their own extension
numbers.
For example, room 207 has three telephones, each with different extensions:
7207 (the primary extension), 7887, and 7897 (secondary extensions). You would
administer station hunting from 7207 to 7887, and from 7887 to 7897. When you
check in room 207 (extension 7207), the check-in process looks at the Hunt-To
Station field, and if there is an extension in that field (in this case, 7887), that
extension is also checked in. The system then checks the second extension’s
Hunt-To Station field, and if there is an extension in that field (in this
case, 7897), that extension is also checked in. You can link up to 30 stations as
one suite of telephones. There is no limit to the number of suites you can create.
When two or more telephones are administered in this suite arrangement, you
must also administer how incoming calls will be handled. There is a coverage
option called Station Hunt Before Coverage. If Station Hunt Before Coverage is
not enabled, calls to the primary extension (in this example, 7207) will go to
coverage as specified in the coverage path criteria. If Station Hunt Before
Coverage is enabled and there is a call to room 207 (extension 7207), if
extension 7207 is busy, the call hunts to 7887. If extension 7887 is busy, the call
hunts to extension 7897. If extension 7897 is busy, the call goes to coverage for
extension 7207 (usually voice mail or the front desk). If any of the telephones in
the station hunting group are idle, the call rings at that telephone and, when not
answered, goes to coverage for extension 7207 (the primary extension). It is
important to remember that hunting occurs only when an extension is busy, not
when a call goes unanswered.