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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
155Miscellaneous Translations
This Dial by Name vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement instructs the caller to do
one of the following:
■ Press or wait if the caller wants the operator; if the caller presses
or waits for the timeout, the caller is routed to the operator.
■ Press if the caller wants the front desk; if the caller presses ,
the caller is routed to extension 105, which is the front desk.
■ Press if the caller knows the person’s extension; if the caller
presses , the caller is routed to announcement 382, which tells
the caller to dial the person’s extension.
■ Press if the caller knows the person’s name; if the caller presses
, the following sub-procedure occurs:
a. Announcement 661 plays requesting that the caller enter the
first four letters of the person’s last name.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b. Announcement 662 plays requesting that the caller enter the
rest of the person’s last name, followed by the key.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c. Announcement 663 plays requesting that the caller enter the
first two letters of the person’s first name.
If there is a single match, the call is redirected.
If there is no match, continue with Step d.
d. Since there are no matches, announcement 660 plays telling
the caller that they can press to try again, or press to
get an operator.
■ Press if the caller knows the department (such as housekeeping)
the caller wishes to access. If the caller presses , the caller is
routed to announcement 383, which gives the caller a listing of
several departments that the caller can dial directly.
■ Press to start over again; if the caller presses , the caller hears
announcement 381, which repeats all of the options.
■ If the caller dials anything else, the call is routed to the operator.
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