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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
130Miscellaneous Translations
■ Dial by Name
Secondary extensions that are checked in as part of a suite have an
asterisk (*) inserted before the name that is stored in the names database.
This prevents someone from using Dial by Name to access a secondary
extension; only the primary extension can be accessed. However, when a
guest calls the attendant or a display telephone from one of the secondary
extensions, the guest name (with the asterisk in front of it) displays.
■ Do Not Disturb
When one of the telephones in a suite of telephones has Do Not Disturb
activated, calls to that telephone go to intercept treatment, not to the next
hunt-to telephone in the suite.
■ Housekeeping Status Updates
When room status is updated by housekeeping, it should be done from the
primary extension for that room in order to be properly recorded. If
housekeeping updates the status from the secondary extensions in the
suite, the status for the suite (the primary extension) will not be updated.
■ Mailboxes
Mailboxes on the INTUITY system must be created manually for suites of
rooms.
■ Message Waiting Lamps
Messages left for the primary extension do not light the message waiting
lamps of the secondary extensions unless the Message Lamp Ext field
for the secondary extensions contains the primary extension. In some
cases, the customer will want each telephone to have its own message
waiting lamp. In other cases, the customer will want a single message
waiting lamp for all telephones in a suite.