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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
151Miscellaneous Translations
This vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement asks callers to do one of
the following:
■ Press or wait if they want the front desk; if they press or wait
for the timeout, they are routed to the front desk.
■ Press if they want the reservation desk; if they press , they are
routed to extension 105, which is the reservations desk.
■ Press if they know the guest room extension; if they press ,
they are routed to announcement 382, which tells them to dial the
guest room extension.
■ Press if they want to retrieve their voice messages; if they press
, the call is routed to the voice messaging system.
■ Press if they know the department they wish to access (such as
catering); if they press , they are routed to announcement 383,
which gives them a listing of several extensions at the hotel that they
can dial directly.
■ Press to start over again; if they press , the caller hears
announcement 381, which repeats all of the options.
■ If the caller dials anything else, the call is routed to the front desk.
change vector 1 Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15
16 goto step 2 if unconditionally
17
18
19
20 collect 3 digits after announcement 383
21 goto step 13 if unconditionally
22
0 0
1 1
2 2
3
3
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4
5 5