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Copyright 2000, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf). Be aware that there may
be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can
result in substantial additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical
assistance or support, in the United States and Canada, call the Technical Service
Center's Toll Fraud Intervention Hotline at 1-800-643-2353. Outside of the United
States and Canada, contact your Avaya representative.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the
prevention of any type of intrusion to (that is, either unauthorized or malicious
access to or use of your company's telecommunications equipment) by some party.
Your company's “telecommunications equipment” includes both this Avaya product
and any other voice/data/video equipment that could be accessed via this Avaya
product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcontractor,
or is not working on your company's behalf. Whereas, a “malicious party” is anyone
(including someone who may be otherwise authorized) who accesses your
telecommunications equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or
circuit-based) or asynchronous (character-, message-, or packet-based) equipment or
interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-facility
access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, regardless of
motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your
system and/or its networked equipment. Also realize that, if such an intrusion should
occur, it could result in a variety of losses to your company (including but not
limited to, human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Your Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked equipment
rests with you - an Avaya customer's system administrator, your telecommunications
peers, and your managers. Base the fulfillment of your responsibility on acquired
knowledge and resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers
should carefully program and configure your:
• Avaya-provided telecommunications systems and their interfaces
• Avaya-provided software applications, as well as their underlying
hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interfer-
ence when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interfer-
ence at his own expense.
Part 68: Network Registration Number. This equipment is registered with the
FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registra-
tion number AV1USA-43023-MF-E.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions
set out in the radio interference regulations of the Canadian Department of Commu-
nications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la class A préscrites dans le regle-
ment sur le brouillage radioélectrique édicté par le ministére des Communications
du Canada.
Trademarks
AUDIX, DEFINITY, and GuestWorks are registered trademarks of Avaya and
Lucent Technologies.
Comsphere is a registered trademark of Paradyne Corp.
GuideBuilder, INTUITY, and ProLogix are trademarks of Avaya and Lucent Tech-
nologies.
Okidata is a registered trademark of OKI Electric Co., LTD.
UNIX is a registered trademark in the United States and other countries, licensed
exclusively through X/Open Company Limited.
Xiox is a trademark of @Comm Corporation.
Ordering Information
Call: Avaya Publications Center
U.S. Voice: 1 888 582 3688
U.S. Fax: 1 800 566 9568
Canada Voice: +1 317 322 6619
Europe, Middle East, Africa Voice: +1 317 322 6416
Asia, China, Pacific Region, Caribbean,
Latin America Voice: +1 317 322 6411
Non-U.S. Fax: +1 317 322 6699
Write: Avaya Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.A.
Order: Document No. 555-231-743
Issue 1, November 2000
For more information about Avaya documents, refer to the section entitled “Related
Documents” in “About This Handbook.”
You can be placed on a Standing Order list for this and other documents you may
need. Standing Order will enable you to automatically receive updated versions of
individual documents or document sets, billed to account information that you pro-
vide. For more information on Standing Orders, or to be put on a list to receive
future issues of this document, please contact the Avaya Publications Center.
Technical Support
In the United States and Canada, Avaya technicians and customers should
call 1-800-242-2121, and dealer technicians should call 1-877-295-0099. Outside
the United States and Canada, Avaya technicians should contact their Center of
Excellence (COE), and customers and dealer technicians should contact their Avaya
authorized representative.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment described in this book indicates that the
equipment conforms to the following European Union (EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and
i-CTR4 PRI
For more information on standards compliance, contact your local distributor.
Comments
To comment on this document, return the comment form.
Avaya Web Page
http://www.avaya.com
Acknowledgment
This document was prepared by the Information Development Organization for Glo-
bal Learning Solutions.
Intellectual property related to this product (including trademarks) and registered to
Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be inter-
preted as references to Avaya Inc. The exception is cross references to books pub-
lished prior to April 1, 2001, which may retain their original Lucent titles.
Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds and
delivers voice, converged voice and data, customer relationship management, mes-
saging, multi-service networking and structured cabling products and services.
Avaya Labs is the research and development arm for the company.