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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
138Miscellaneous Translations
Crisis Alert (Switch)
Crisis Alert is a feature that sends a message to one or more attendant consoles,
one or more digital display telephones, and to as many as three digital, numeric
pagers when a guest or employee places a call to an emergency service agency
(for example, 911). The message will help personnel identify where the
emergency has occurred at the property.
To ensure that the Crisis Alert feature operates properly, you must administer ARS
patterns to accept any combination of digits that guests could possibly dial while
trying to dial the emergency service agency, and route the call to the correct
location. For example, some guests might dial 9 (for an outside line) and then 911.
Other guests may only dial 911. Without the correct routing patterns, the call will
not go through. These screens show two examples of how this routing can be
administered.
Assign a routing pattern and the alrt Call Type to the desired emergency service
access code. For example, if your emergency service access code is 911, assign
the 911 digit string to a routing pattern, and assign it the alrt Call Type. This takes
care of the condition when the guest dials 9 (for local access) and then 911. If a
guest only dials 911, you also want the call to route to the emergency service
agency. You must assign a dialed string of 11 with a different routing pattern that
removes the dialed digits 11 and inserts the dialed digit string 911. The following
screens show these two examples administered as part of the ARS Digit Analysis
Table.
change ars analysis 9 Page 1 of 2
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 6
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
911 3 3 5 alrt n
n
n
n
n
n
n
n
n
n