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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
146Miscellaneous Translations
Assigning DID Number Feature Buttons
Assign the following feature buttons to use the DID number features:
■ did-view
■ did-remove
■ vip-chkin.
These buttons can be assigned to attendant consoles and backup telephones
with console permissions. See “Attendant Console Button Layouts (Switch)” on
page 106 and “Backup Telephone Button Layouts (Switch)” on page 116 for more
information.
Considerations
■ Call Coverage
Calls using a DID number will cover to the guest’s coverage path as if the
guest’s extension was dialed.
■ Call Coverage for Unassigned DID Numbers
Assign a special Call Coverage path for all DID numbers. This coverage
should terminate to the attendant or to a recording stating that the number
dialed is no longer in use. When the DID number is assigned to a guest
room, the coverage follows the path for that guest. When the DID number
is not being used, the call will go to the attendant or to a recording.
If the coverage goes to a special mailbox on the voice mail system, you can
administer the system so the caller can dial 0 to get the front desk. For
example, the recording could say “Thank you for calling the ABC Hotel.
The guest you have called is no longer available at this number. Please
press 0 for assistance.”
■ Call Detail Recording
Incoming calls are recorded for the DID number, not the room extension
number. Billing for incoming calls to DID numbers must be coordinated with
the call accounting system vendor.
■ Call Vectoring
You cannot route a vector step to an xdid or xdidvip station type.
■ Collect Calls
In general, collect calls to DID guest room numbers should not be allowed.
Check with your local telephone company to see if the incoming trunks can
be administered to deny collect calls to the guest rooms.