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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
131Miscellaneous Translations
■ PMS Synchronization
In some cases, the PMS database and the switch database may get
out-of-sync, and the telephones in a suite may not have the same status. If
this happens, front desk personnel may have to check out the room (saving
any messages for that room) and then retry the check-in.
During a database swap, if the PMS sends an extension that should be
checked in but that is not currently checked in, all extensions in the hunt-to
chain are updated along with the primary extension, regardless of their
current state.
During a Room Change, the information for the old primary extension and
secondary hunt-to extensions is cleared. All of the old information is
inserted for the new room number.
During a Room Swap, the system will change the guest name and
coverage path between the two rooms for the primary extension and the
secondary extensions.
■ Send All Calls
When a telephone has Send All Calls active, and the telephone is called,
the call goes directly to coverage, and no station hunting is done. If a
hunt-to telephone has Send All Calls active, it is skipped in the hunt-to
chain.