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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
150Miscellaneous Translations
Call Vectoring (Switch)
NOTE:
If you use a vector to route calls to a location outside of your hotel, the COR
of the vector must route using its own ARS restricted partition to prevent toll
fraud, and the Facility Restriction Level (FRL) should be set to 0.
The Call Vectoring feature is used to set up the Automated Attendant feature for
incoming calls to the hotel. Coordinate this administration with your customer. To
set up an automated attendant, you will need a recorded announcement circuit
pack (TN750C), and you will need to record announcements (see page 133).
You must first assign a vector directory number (VDN) using the add vdn XXXX
command. The extension number XXXX is an unused extension on the switch.
You can have up to 20 VDNs depending on the capacity of the system (
R8
csi/si
is 10;
R8
r is 20). One of the VDNs is usually the published telephone number for
the hotel. A second VDN could be used by hotel guests to provide a menu of
information about hotel services and events. After you add a VDN, you can later
change the VDN if needed. For more information about vectors, see the
DEFINITY BCS and GuestWorks Call Vectoring Guide.
The next step is to create the vector used by callers to access different numbers
at the hotel. The following example shows an auto-attendant vector.
change vector 1 Page 1 of 3
CALL VECTOR
Number: 1 Name auto-attd-1
Attendant Vectoring? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 route-to number 699 with cov n if digit = 3
08 goto step 20 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11