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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743
Issue 1
November 2000
Translations and Testing
192Switch-to-INTUITY Translations
Services to Phone Number Mapping (INTUITY)
You must map the extension numbers used to retrieve and leave voice mail
messages to the services the extensions provide. These assignments control how
the call is processed by the INTUITY system. In the examples as shown in this
section, extension 699 is used by the office staff; extension 710 is used by the
guests from their guest rooms; and extension 770 is used for printing fax
messages.
!
CAUTION:
If the AUDIX service is not assigned, calls placed to the office staff
extensions will hear an “Extension not valid” message when the call is
transferred to INTUITY AUDIX, and the caller cannot leave a message.
Use the Voice System Administration > Number Services > Assign Service
command to access the number service screen.
Assign Called Numbers and Calling Numbers to the following services:
■ AUDIX — Enter the extension that the office staff call to retrieve their
AUDIX messages. In the example for this book, that would be
extension 699.
■ AUDIX+ldg — Enter any.
■ lodging — Enter the extension that guests call to retrieve their lodging
messages. In the example for this book, that would be extension 710.
■ ldg_ni_vm — Enter an extension that guests can call to retrieve their
messages when away from their room. This extension should be assigned
to a DID number so guests can retrieve their messages when outside of
the hotel. This option is not available on all systems.
■ ldg_ni_ca — Enter an extension that guests can call to leave a message
for another guest without ringing the other guest’s room. This extension
must have a coverage path that redirects to the voice mail extension and
should be call forwarded to the voice mail extension (in this example,
extension 699). This option is not available on all systems.
■ LGfax — Enter the extension callers would use to transmit a fax. In the
example for this book, that would be extension 770.
The Calling Numbers fields will always be any. The example shown here
matches the extension used elsewhere in this book.
+-----------------------------------------------------------+
+ Assign Number Service +
+-----------------------------------------------------------+
| Called Numbers:699 to 699 |
| Calling Numbers:any to any |
| Service Name:AUDIX |
+-----------------------------------------------------------+