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Call Center
September 1995 Issue 1
I-5
Provides detailed operating instructions for the system features on each type of
voice terminal. Included are definitions of the voice features and user
requirements.
Provides operating procedures for the Generic 1 Management Terminal and the
G3 Management Terminal for Generic 3 Version 1 systems. This document is
intended for the System Administrator. Also included is information on
administrative tasks and system backup procedures.
Provides capability to produce laser-printed documentation for specific voice
terminals. The software is supported by a comprehensive user’s guide and
on-line help. This product requires a 386 PC, minimum of 6MB disk space,
minimum of 4MB RAM, a printer supported by Microsoft GDI printer drive, and
Microsoft Windows 3.1 or higher. A mouse is recommended.
Call Center
The following list of documents are Call Center specific. Refer also to the Basic
DEFINITY documents.
Provides information on how to write, use, and troubleshoot vectors. Vectors are
command sequences that process telephone calls in an Automatic Call
Distribution (ACD) environment. It is provided in two parts: tutorial and reference.
The tutorial provides step-by-step procedures for writing and implementing basic
call vector scripts.
DEFINITY Communications System Generic 1
and Generic 3 Voice Terminal Operations, Issue 1
555-230-701
DEFINITY Communications System Generic 1
and Generic 3 System Management, Issue 1
555-230-500
DEFINITY Communications System Generic 1,
Generic 3, and System 75 Voice Terminal Guide
Builder, Issue 1
555-230-755
DEFINITY Communications System Generic 3
Call Vectoring/EAS Guide, Issue 4
585-230-520