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References
I-8 September 1995 Issue 1
Provides procedures for installation, administration, and maintenance of the
CallVisor LAN Gateway application and is intended for system administrators,
telecommunications managers, Management Information System (MIS)
managers, LAN managers, and AT&T personnel. The LAN Gateway application
provides ASAI functionality using 10Base-T Ethernet rather than BRI as a
transport media.
Provides information for use by agents after they have completed Automatic Call
Distribution (ACD) training. Includes descriptions of features and the procedures
for using them.
Provides information for use by supervisors after they have completed Automatic
Call Distribution (ACD) training. Includes descriptions of features and the
procedures for using them.
Provides operating instructions for the attendant console. Included are
descriptions of the console control keys and functions, call-handling procedures,
basic system troubleshooting information, and routine maintenance procedures.
DEFINITY Communications System Generic 3
CallVisor LAN Gateway Installation,
Administration, and Maintenance, Issue 1
555-230-223
DEFINITY Communications System Generic 3
Automatic Call Distribution (ACD) Agent
Instructions, Issue 4
555-230-722
DEFINITY Communications System Generic 3
Automatic Call Distribution (ACD) Supervisor
Instructions, Issue 4
555-230-724
DEFINITY Communications System Generic 1
and Generic 3 Console Operation, Issue 2
555-230-700