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Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom®, Inc. 285
Skin display
Text messaging using Message Overlay
Site Name display
PCM
Click&View
● To play audio messages and display the welcome slide during the participant connection to the
conference via the Virtual Entry Queue, the Media files have to meet the following requirements (as
defined in the Entry Queue IVR Service):
Audio messages: WAV files - PCM, 16 KHz, 16 bit, Mono
Video slides: JPG files - 1920 x 1088 resolution
Configuring the MCU to Support External IVR Services via the MCCF-IVR
The support of External IVR Services via the MCCF-IVR package is enabled by default in the Collaboration
Server (RMX) systems, by the flag ENABLE_MCCF which is set to YES.
However, in Ultra Secure Mode and in secured environments where the External IVR Services via the
MCCF-IVR package is not required and unused ports should be closed, this flag should be set to NO.
To change this flag value from YES to No, you must first add it to the System Configuration. For more details,
see .
Configuring the Entry Queue to Use External IVR Services
The Entry Queue can be configured to place a call in the external IVR-controlled Entry Queue.
To configure the Entry Queue for External IVR Services:
1 In the RMX Management pane, click Entry Queues.
2 In the Entry Queues pane, click the New Entry Queue icon.
The New Entry Queue dialog box is displayed.
3 In the Display Name field, type an appropriate display name for the Entry Queue.