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Overview
Polycom®, Inc. 9
The RMX Web Client and RMX Manager applications can be installed in an environment that meets the
following requirements:
● Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space.
● Workstation Operating System – Microsoft® Windows® XP, Windows® 7, and Windows® 8.
● Network Card – 10/100/1000 Mbps.
● Web Browser - Microsoft® Internet Explorer® Version 7, 8, 9, and 10.
● Collaboration Server Web client and RMX Manager are optimized for display at a resolution of 1280
x 800 pixels and a magnification of 100%
The following table lists the environments (Web Browsers and Operating Systems) with which the
Collaboration Server Web Client and RMX Manager applications are supported.
Software Prerequisites and Guidelines
● .Net Framework 3.5 SP1 is required and installed automatically. Internet Explorer must be enabled
to allow running Signed ActiveX.
If ActiveX installation is blocked, see the ActiveX Bypass.
● Collaboration Server Web Client does not support larger Windows text or font sizes. It is recommended to set
the text size to 100% (default) or Normal in the Display settings in Windows Control Panel on all workstations.
Otherwise, some dialog boxes might not appear properly aligned. To change the text size, select Control Panel
> Display. For Windows XP, click the Appearance tab, select Normal for the Font size, and click OK. For
Windows 7, click the Smaller - 100% option, and click OK.
● When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings
must be set to Medium or less.
● It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same
workstation.
Media Over TCP Media is automatically transmitted using TCP when UDP, the default transport
protocol, is not available.
Error Recovery The Collaboration Server can automatically recover from short duration
network errors (5 seconds), enabling calls in Microsoft Lync to continue video
or audio conferences without disconnecting.
Collaboration Server Web Client/RMX Manager Environment Interoperability Table
Web Browser Operating System
Internet Explorer 7 Windows Vista™
Windows 7
Internet Explorer 8 Windows 7
Internet Explorer 9 Windows 7 and Windows 8
Internet Explorer 10* Windows 8
Features Supported in RealPresence Collaboration Server
Feature Name Description