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Operator Assistance & Participant Move
Polycom®, Inc. 337
To define a Conference IVR Service with Operator Assistance Options
1 In the RMX Management pane, expand the Rarely Used list.
2 Click the IVR Services () entry.
3 On the IVR Services toolbar, click the New Conference IVR Service
() button.
The New Conference IVR Service - Global dialog box opens.
4 Enter the Conference IVR Service Name.
5 Define the Conference IVR Service - Global parameters. For more information, see Conference
IVR Service Properties - Global Parameters.
6 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
7 Define the system behavior when the participant enters the Conference IVR queue. For more
information, see Defining a New Conference IVR Service.
8 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
9 If required, enable the chairperson functionality and select the various voice messages and options
for the chairperson connection. For more information, see New Conference IVR Service Properties -
Conference Chairperson Options and Messages.
10 Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
11 If required, enable the request for conference password before moving the participant from the
conference IVR queue to the conference and set the MCU behavior for password request for Dial-in
and Dial-out participant connections. For more information, see New Conference IVR Service
Properties - Conference Password Parameters.
12 Select the various audio messages that will be played in each case. For more information, see For
more information, see New Conference IVR Service Properties - Conference Password Parameters.
13 Click the General tab.
The New Conference IVR Service - General dialog box opens.
14 Select the messages that will be played during the conference. For more information, see
Conference IVR Service Properties - General Voice Messages.