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IVR Services
Polycom®, Inc. 588
27 To modify the DTMF code or permission:
a In the DTMF Code column, in the appropriate entry enter the new code.
b In the Permission column, select from the list who can use this feature (Everyone or just the
Chairperson).
Request assistance for conference
Note: This option is not available for SVC participants.
00 Chairperson
Request to Speak 99 Everyone
Touch Control Prefix
Note: This option is not available for SVC participants.
*# Everyone
Do not change the DTMF code of the Touch Control Prefix (*#).
The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For
more information see the Polycom® Touch Control User Guide.
If during the ongoing conference the Show Number of Participants DTMF option (default DTMF
*88) is used, when the displayed number of participants is removed, the message overlay text is also
removed.
By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled
in the Conference IVR Service.
When Secured Conference is enabled, it locks the conference
and prevents participants and Collaboration Server Users from joining the conference. A
Secured Conference cannot be monitored or controlled. In the Secured Conference mode,
the Administrator cannot view the participant or conference properties, but can manually
terminate them. In the Secured Conference mode, the chairperson and participants can
perform various operations, such as muting through DTMF codes. However, because
Secure conferences cannot be monitored, these operations or status changes are not
displayed in the Conferences or Participants panes.
The Secure, Unsecure Conference and Show Number of Participants options can be disabled by
removing their codes from the Conference IVR Service.
To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of Show
Number of Participants from the table.
To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of
both Secured Conference (*71) and Unsecured Conference (#71) from the table.
New Conference IVR Service Properties - DTMF Codes
Operation DTMF String Permission