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IVR Services
Polycom®, Inc. 598
To select the Default Entry Queue IVR Service:
» In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then
click Set Default Entry Queue IVR Service
().
Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then
select Set Default Entry Queue IVR Service.
The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default
service.
Modifying the Conference or Entry Queue IVR Service
Properties
You can modify the properties of an existing IVR Service, except the service name and language.
To modify the properties of an IVR Service:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list, Click the IVR Service to modify.
For more information about the tabs and options of this dialog box, see Defining a New Conference
IVR Service.
3 Modify the required parameters or upload the required audio files.
4 Click OK.