Filter
Top Products
Event Reporting and U-Abort Capabilities
3-42 Issue 7 May 1998
Disconnect/Drop Event Report
A Disconnect/Drop Event Report is generated for a party that disconnects from a
call. This event report is not generated over monitoring and control associations
for the last disconnected party on a call; a Call Ended Event Report (monitoring
association) or a Third Party Call Ended (control association) is generated
instead.
A Disconnect/Drop Event Report is generated in the following cases:
■ When a simulated bridged appearance is dropped (when one member
drops)
■ When an on-ECS party drops from a call
■ When an off-ECS party drops and the ISDN-PRI receives a disconnect
message
■ When an off-ECS party drops and the non-ISDN-PRI trunk detects a drop
A Disconnect/Drop Event Report is
not
generated in the following cases:
■ When a party drops as a result of a transfer operation
■ When a split or vector announcement drops
■ When an attendant drops off a call, if the call was received through
attendant group 0
■ When a switch-classified call is dropped during the call classification stage
(A Third Party Call Ended is generated instead.)
■ When an association that invokes a Third Party Selective Drop or a Third
Party Clear Call capability receives an acknowledgement and does not
receive a Disconnect/Drop Event Report for the party or parties
disconnected
■ When a call is delivered to an agent and dequeued from multiple splits as
part of vector processing
NOTE:
If a call has User to User Information (UUI) that came from an ISDN
DISCONNECT message or in a Third Party Drop Request stored with it, and
a party drops from the call and a Drop Event Report is sent, then the UUI is
included in the report.
Disconnect/Drop Report Items
The following is a list of items provided with this report:
connected party number (dropped number)
■ For an off-ECS party — The default trunk value of (#####) will be passed.