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IN-2 Issue 7 May 1998
acknowledgements, 4-43
capability, 5-13
considerations, 5-14
denials, 4-43, 5-13
information flow, 4-43
parameters, 4-43, 5-13
protocol error, 5-14
protocol errors, 4-44
3rd Party Send DTMF Signals
acknowledgements, 4-71
capability, 4-71, 5-31
considerations, 4-73, 5-33
denials, 4-72, 5-32
information flow, 4-71
parameters, 4-71, 5-31
protocol error, 5-32
protocol errors, 4-72
3rd Party Single-Step Conference, xxxiii, 4-56, 5-4, 12-52
acknowledgements, 4-57, 5-34, 5-35
parameters, 4-57
protocol errors, 4-58
3rd Party Take Call Control, considerations, 4-42
3rd Party Take Call Control, denials, 4-41
3rd Party Take Control
acknowledgements, 4-39
capability, 4-39
considerations, 4-44
parameters, 4-39
protocol errors, 4-41
603E1 Callmaster terminal, 9-9
900 calls, set billing rate, 10-2
A
account codes, forced entry, 12-43
ACD
administering, 14-7
agent work modes, 12-30
configurations, 14-2
feature interactions, 12-10
Flexible Billing, 14-8
monitoring call activity, 2-6
software, 14-2
ACD administration forms, 14-7
ACD Agent Login Query, 9-2
ACD Agent Status Query, 9-2
ACD agent, request features, 8-2
ACD split, 2-5
ACD Split Domain, call offered, 3-21
ACD Split Domain, capacities, B-3
ACD Split Status Query, 9-2
ACD Split/EAS Skill Domain, protocol error, 5-9
ACK, see acknowledgement parameters
acknowledgement parameters
ACD Agent Login Audit Query, 9-7
ACD Agent Status Query, 9-7
ACD Split Status Query, 9-7
Call Classifier Status Query, 9-8
Call Information Query, 9-7
Day/Time of Day, 9-8
Extension Type Information Query, 9-8
Integrated Directory Database Query, 9-9
Party_ID Query, 9-10
Station Feature Query, 9-10
Station Status Query, 9-11
Trunk Group Query, 9-11
Value Query, 9-7
acknowledgement, Universal Call ID, 4-4, 5-26, 5-35
acknowledgements
restart, 11-8
Set Value, 10-3
acknowledgment, Single-Step Conference, 4-57
activate/cancel Send All Calls, Call Forwarding, EAS
interactions, 12-41
active notification associations, maximum allowed, B-2
Add Hunt Group form, 14-7
add station command, 14-2
Add VDN form, 14-7
Add/Change Hunt Group Form, 14-7
Add/Change Trunk Group Form, 14-7
Add/Change VDN and Call Vector Forms, 14-7
Adjunct Alarm Administration, 14-7
Adjunct Call Routing, 12-23
adjunct controlled associations, B-2
adjunct gateway, 2-18
Adjunct Routing, 12-23
adjunct routing, A-19
Adjunct Routing command, 7-5, 12-23, 12-24
Adjunct Routing scenario, A-19
Adjunct Routing, sample scenario, 2-9
adjunct-controlled splits, 12-10
adjunct-controlled splits, administering, 14-7
adjunct-initiated restart, 11-6, 11-7
adjuncts
business partner, 14-5
types, 2-2
administering, 14-7
administering DEFINITY LAN Gateway, 13-2, 13-5, 13-8
telnet, 13-4, 13-7
terminal or PC, 13-4, 13-7
Administration forms, DEFINITY ECS, 14-7
administration of links, 14-2
Administration Without Hardware, feature interactions, 12-1
Advice of Charge, 12-7, 12-8, 12-17, 12-24, 12-27, 12-30,
12-42, 12-47, 12-48, 12-55, C-3
agent capabilities expansion, C-5
agent change of work mode, 8-5
agent conference scenarios, A-11
agent login, 8-5
agent login event report, C-6
Agent Login ID form, 14-7
agent login request, 8-6
agent logout, 8-5
agent pause between calls, 12-13
agent pool, 2-3