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Glossary
GL-8 Issue 7 May 1998
Domain
An entity that can be controlled or monitored. Available domains are VDNs, ACD splits, and
stations. The VDN domain is used only for active-notification associations, the station domain is
used only for the domain-control associations, and the ACD-split domain is for active-notification
associations and domain-control associations.
Domain-Control Association
The unique “CRV/link number” combination initiated by a
Third Party Domain Control Request
capability.
Domain-Controlled Split
A split for which a
Third Party Domain Control
request has been accepted. A domain-controlled
split provides an event report for logout.
Domain-Controlled Station
A station for which a
Third Party Domain Control
request has been accepted. Provides event
reports for calls that are alerting, connected, or held at the station.
Domain-Controlled Station on a Call
A station active on a call that provides event reports over one or two domain-control associations.
DTMF
Dual Tone Multi-Frequency
E
EAS
Expert Agent Selection
EAS PHD
Expert Agent Selection Preference Handling Distribution
ETSI
European Telecommunications Standards Institute
Expert Agent Selection
An optional feature that allows call center agents to have assigned skills and to receive calls based
on their skill. EAS adds flexibility to ACD. Each agent is assigned to a station at login time. This
makes it possible to use the same physical station for a variety of skills and agents.
Or, an ACD feature in which calls can be directed to specialized pools of agents who possess the
correct skills to handle the call.
F
FAC
Feature Access Code
Facilities
Trunks connecting the DEFINITY ECS to public or private networks.