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ASAI and Feature Interactions
Issue 7 May 1998
12-13
Queue Status Displays/Indications
Adjunct-monitored calls (except direct-agent) are included in all existing
measurements affecting queue status display and buttons.
Direct-agent calls are not included in any of the existing measurements affecting
queue status displays and buttons.
Timed ACW/Agent Pause Between Calls
This feature can not be invoked through ASAI (that is ASAI can not place an agent
in timed ACW).
Automatic Callback on Busy/No
Answer
This feature cannot be activated by the adjunct over the ASAI interface.
This feature can be activated by a controlled station user. The callback appears
as an incoming call to the controlled station association having the same call_id
as the call which had been queued on busy. This call may not be redirected via
ASAI Redirect Call. If Automatic Callback is activated after Redirect Call, it will still
apply to the principal, not the currently alerting party.
Switch-classified calls and adjunct-routed calls are not allowed to queue on busy
Trunk Groups or stations.
Auto-Available Split
Auto-available splits are designed to keep agents logged in and available at all
times. Consequently, ASAI agent login, logout, and change work mode requests
are disallowed for agents in auto-available splits.
The ECS denies (NAKs with cause CS3/41 — Split not Administered Correctly)
any request from the adjunct to:
a. Change the work mode of a member of an auto-available split
b. Log out any member of an auto-available split
An auto-available split can be a notification domain and members of
auto-available splits (agents) can be domain-controlled stations. Auto-available
splits may be administered as adjunct-controlled splits; however, in such a
configuration, adjunct requests to log in, log out, or change work mode for an
agent are denied with cause value CS3/41.