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Issue 7 May 1998 GL-1
GLGlossary
Numerical
1TR6
The German National Integrated Services Digital Network (ISDN).
A
ACD
Automatic Call Distribution
ACD agent/extension
A station extension that is a member of an Automatic Call Distribution (ACD) split/skill/hunt group.
ACD call
A call directed to an ACD split/skill/hunt group either directly or through vector processing.
ACD split/skill/hunt group
A specific type of hunt group that distributes similar type calls to the available agent/station
extension that has been idle for the longest time.
ACK
Positive Acknowledgement
Active call
For the Send DTMF Signals feature, a call that has received answer supervision, either network or
timed (that is, resulting from elapse of a software timer), and has assigned listen and talk time
slots. Therefore, for Send DTMF Signals purposes, an answered call on hold is an active call.
Active-Notification Association
A “link” initiated by the adjunct allowing it to receive Event Reports for a specific ECS entity; for
example, an outgoing call. This association is initiated by the adjunct via the
Event Notification
Request
capability.
Active-Notification Call
A call for which Event Reports are being sent over an active-notification association
(communication channel) to the adjunct. Sometimes referred to as a “monitored call.”
Active Notification Domain
A VDN or ACD Split extension for which Event Notification has been requested.
Adjunct
See
Application.
Adjunct-Control Association
A relationship initiated by an application via the
Third Party Make Call, Third Party Take Control,
or
Domain (Station) Control
capabilities to set calls up and control calls already in progress.
Adjunct-Controlled Call
Includes all calls that can be controlled using an adjunct-control association. These calls must
have been originated via the
Third Party Make Call
or
Domain (Station) Control
capabilities, or