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Call Scenarios and Applications
A-42 Issue 7 March 1998
Host ECS
Domain Control Request
(domain=extension 6666, CRV=56)
Domain Control Request
Alert Event
Connect Event
(domain control assoc for 6666)
Hold Request
Hold ACK
Auto Dial
Transfer Event
(domain control assoc for 6666)
Connect Event
Comment
(domain=extension 9999, CRV=34)
(domain control assoc for 6666)
(called=8766, return ACK=yes)
Auto Dial ACK
Queued Event
Alert Event
(domain control assoc for 9999)
Incoming Call
Domain Control ACK
(domain control assoc for 6666)
(domain control assoc for 6666)
(domain control assoc for 6666)
(domain control assoc for 9999)
Call Ended Event
Drop Event
(domain control assoc for 9999)
(domain control assoc for 9999)
Delivered to Agent 2345,
Host request call be put on hold
Host initiating call to transfer
Queues to logical agent 8766
Agent completes transfer manually