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Event Reporting and U-Abort Capabilities
3-8 Issue 7 May 1998
Logout ■ agent physical extension
■ agent logical Extension
■ reason codes
Queued
■ called party number (DNIS)
■ call _id
■ calls in queue
■ domain (ACD split)
Reconnected
■ connected party number (number that reconnected
to the call)
■ call_id
■ party _id
Reorder/Denial
■ called party number (default unknown)
■ call_id
■ cause
Trunk Seized
■ called party number
■ call_id
■ party_id
■ Trunk Group/Member Number
Event Report Items Provided with Each Event Report